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Our Service Guarantee

At LiveWell Home Care, we believe in excellent customer service and make every effort to ensure total client satisfaction. We also understand the importance of caregiver and client compatibility in order to build long lasting relationships. It is our service guarantee that we will find you with the best possible match with our Caregivers.

If you are unsatisfied with your Caregiver for any reason, you may contact us and we will find a suitable replacement at no additional charge.

Client Rights

As a LiveWell client, you have the right to:

Confidentiality – all matters concerning your medical and personal affairs are kept in the strictest confidence

Respect – your right to be treated as an individual with the dignity, respect and consideration deserved by all.

Communication – we welcome your feedback, grievances, and suggestions through any communication channel.

Freedom From Discrimination – of any type including age, religion, handicap, ethnicity, or sex.

Empowerment – to make choices, to have a voice, to be heard.

Self-Sufficiency – we are not replacing you, we are assisting you to the best of our ability.

Responsible Care – as provided by compassionate employees that have been screened and trained to deliver outstanding care.

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